Frequently Asked Questions
About Our Services
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We specialize in luxury charter bus rentals for schools, universities, sports teams, corporate groups, and special events. Our fleet includes late-model, Wi-Fi-equipped motorcoaches with restrooms, USB ports, and LCD screens for a comfortable travel experience.
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Yes. We provide charter transportation throughout South Florida—including Miami, Fort Lauderdale, and Palm Beach—as well as long-distance trips to destinations such as Orlando, Tampa, Tallahassee, and Key West. In addition, we assist with multi-day tours and extended itineraries across the United States and Canada, offering complete travel logistics, driver coordination, and professional support for group tours and events.
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Absolutely. Our operations and support teams are available around the clock for quotes, scheduling, and trip support—day or night.
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Each motorcoach can seat up to 56 people comfortably.
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Yes, all of our buses have ample space for storage in the undercarriage and in overhead compartments.
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Yes, our fleet is fully equipped with integrated climate control including air conditioning and heating.
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Yes, our fleet provides a DVD system with multiple 16-inch flat screens.
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No, we do not allow alcohol consumption or smoking on board.
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No eating or drinking is allowed on board; however, terms are negotiable*
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Yes, all of our charter bus trips are driven by our certified and licensed drivers. They have extensive training in driving our vehicles and will give you the best possible experience.
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Yes, typically it is the responsibility of the client to book a room for the driver. This is required for any trip exceeding 15 hours or multiple days. Travel By Bus can help coordinate accommodations.
Reservations, Payments & Support
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If you are ready to book your trip call us today at 1.877.834.TOUR or submit an RFP.
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We will make all efforts to accommodate all requests based on availability.
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We accept all major credit cards, ACH transfers, and school purchase orders. Corporate accounts are also available upon approval.
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A thirty percent (30%) non-refundable deposit is required to reserve and confirm service (s).
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There is no cancellation fee if the cancellation is made in writing (fax or e-mail) at least thirty-one (31) days prior to the date of service. Later cancellations are charged as a percentage of the total costs of the contracted service:
15 to 30 days prior to date of service 30% cancellation fee
14 to 8 days prior to date of service 50% cancellation fee
7 to 0 days prior to date of service 100% cancellation fee
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Our operations team tracks every trip in real time and provides 24/7 assistance by phone or email. You’ll always have direct access to our dispatch center for any adjustments or support.
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Not included in our quoted rates are A/P fees, port fees, state park fees, parking, etc. (unless otherwise informed). Tolls are included, but might be added based on changes of itinerary.
Safety & Maintenance
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Yes. Travel By Bus! is fully licensed and insured, maintaining a $5 million liability policy that exceeds FMCSA and DOT requirements.
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Yes, we can provide proof and give COF (Certificate of Insurance) upon request.
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Each vehicle follows a strict preventive maintenance program. Our certified technicians perform regular DOT inspections, oil and brake checks, and full mechanical diagnostics.
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We comply with all DOT and FMCSA safety standards, including driver hour limits (10-hour driving / 15-hour duty). All drivers undergo background checks, drug and alcohol screening, and recurring safety refreshers.
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Our 24/7 On-Call Service, provides you with our charter bus experts who are standing by for your convenience 24 hours a day, 7 days a week.
Our Drivers
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Our professional chauffeurs are carefully selected, highly experienced, and trained to manage all trip types—from student charters to executive transportation.
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We hire only CDL-certified drivers with verifiable experience, clean records, and excellent customer service. Each driver must pass DOT background checks, drug/alcohol testing, and ongoing compliance training.
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Many of our drivers are bilingual (English/Spanish) to better serve our diverse clientele across South Florida and beyond.
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You are not obligated to tip a driver, but we recommend that if you are satisfied with your service, you do so. Typical rates for tipping a driver range from 10-20% for short charters and on over the road/Multi-day trips giving $1 or $2 per person/per day.
Employment & Careers
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Yes! We’re always looking for motivated professionals—drivers, dispatchers, and administrative staff—who share our commitment to safety and exceptional service. Visit our Careers page or email jobs@travelbybususa.com for current opportunities.
Philosophy & Reputation
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We believe in quality over quantity. Every trip we operate is handled with precision, attention to detail, and a genuine commitment to our clients. Our reputation has been built on trust, reliability, and service excellence—values that guide every part of our business. We pride ourselves on resolving any intricate issue quickly and professionally, ensuring that every customer experience reflects our standard of quality and care.
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Many of our clients return year after year, and we’re proud of our strong record of repeat business and referrals. We actively seek feedback after each trip to continually improve our service and maintain the high standards that set us apart.
